Product document, published exactly as every Zevli CRM installation serves it.

ZEVLI CRM Intellectual Property and Content Takedown Policy

Version 1.3 — September 17, 2026

This Intellectual Property and Content Takedown Policy (hereinafter, the “Policy”) governs the handling of claims of alleged infringement of intellectual property rights, and in particular of those submitted under the United States Digital Millennium Copyright Act (hereinafter, the “DMCA”), in connection with ZEVLI CRM (hereinafter, the “Software”), a program of Tele Network Solutions, LLC, a limited liability company of the State of Florida, United States (hereinafter, “TNS”).

The natural person or legal entity that acquires the license to use the Software (hereinafter, the “License”) is hereinafter referred to as the “Licensee”; the equipment on which the Licensee runs the Software, as the “Equipment”; the copy of the Software installed on the Equipment, together with its database, as the “Installation”; the persons whom the Licensee authorizes to access the Installation, as the “Users”; each of the Licensee’s companies operating through a single Installation, as a “Company”; and the persons whose data are processed in the Installation, as the “Data Subjects.”

This Policy serves two functions: to establish the channel and the procedure by which TNS handles claims concerning the systems it owns, and to make available to the Licensee a model procedure for handling claims concerning content hosted on its Installation, to which TNS has no access and over which TNS has no takedown authority whatsoever.

1. Scope and Ownership of the Systems

17 U.S.C. §512 grants a safe harbor to providers that store material on their systems at the direction of a user. The application of that safe harbor requires a prior determination of the system on which the material that is the subject of the claim is hosted.

The Software is sold for a one-time payment, under a perpetual license, and is installed on the Licensee’s Equipment, with its own database, to which TNS has no access. The backups generated by the Software are encrypted and deposited in the Licensee’s own Google Drive or OneDrive account, by means of a key held by the Licensee alone (hereinafter, the “Encryption Key”). The storage, messaging, and artificial intelligence services that the Licensee contracts on its own account are hereinafter referred to as the “Third-Party Services.”

Files incorporated into the Installation, including those that the Data Subjects submit through the portal, are not stored on TNS systems, as detailed below:

File Location	Owner of the System
Storage of the Installation	The Licensee (its Equipment and its database)
Destination Google Drive or OneDrive	The Licensee (its account)
Encrypted backups	The Licensee (its storage account and its Encryption Key)

TNS provides two services of its own, and neither of them stores the files of an Installation:

a) Zevli Connect, an intermediary service through which connection permissions with Meta, Google, and Microsoft are processed, through which inbound Meta messages transit when the connection has been established by that means, and through which authentication emails are sent. In normal operation, that service does not store the content transiting through it: it signs the content and delivers it to the Installation. If the Installation is not reachable, the transmission remains encrypted within the service for the sole purpose of retrying delivery, for a maximum period of seven days in the case of messages and twenty-four hours in the case of connection credentials, after which it is deleted. The TNS administration panel does not in any case display the content of such transmissions.

b) Sentry, an error-reporting system hosted by TNS, which receives technical reports previously stripped of passwords, connection strings, email addresses, and credentials, and which does not receive IP addresses or cookies.

Consequently, TNS does not qualify as the hosting provider of the content of an Installation and has neither the practical nor the legal ability to remove it. The DMCA regime applies to TNS solely with respect to the systems it owns, which are those identified in Section 2.

Registration with the Copyright Office. TNS does not host Installations on its own infrastructure and does not plan to do so: the Licensee acquires the Equipment and operates it itself, or contracts on its own account for such hosting as it deems appropriate. For that reason, TNS has not made with the United States Copyright Office (hereinafter, the “Copyright Office”) the agent designation provided for in 17 U.S.C. §512(c)(2), which affords protection against claims concerning material stored on one’s own systems. Such designation will become necessary, and shall be made and kept in effect as the Copyright Office requires, before TNS hosts the first Installation on its own infrastructure or accepts on the website it owns any content submitted by visitors. This Policy shall be updated in that event.

2. Submission of a Takedown Notice

For purposes of this Policy, the “Claimant” means the owner of intellectual property rights, or the person authorized to act on the owner’s behalf, who submits a claim of alleged infringement of such rights.

TNS makes the following channel available to the Claimant for the submission of such claims (hereinafter, the “Intellectual Property Claims Channel”):

Email: info@telenetworksolutions.com
Mailing address: Tele Network Solutions, LLC, 2731 Sheffield Cir, Kissimmee, FL 34746, United States

The Intellectual Property Claims Channel covers exclusively the systems owned by TNS, that is, the Zevli Connect intermediary service and the TNS website, with the scope established below for each of them.

Zevli Connect as a mere conduit service. Zevli Connect operates as a mere conduit service within the meaning of 17 U.S.C. §512(a). As stated in Section 1, it does not store the content transiting through it, other than the transient encrypted retention for the sole purpose of retrying delivery, and TNS does not access its content; accordingly, there is no material subject to removal within that service. Takedown Notices concerning such content shall be addressed to the Licensee or to the Company operating the destination Installation. The procedure set forth in Section 3 does not apply to Zevli Connect.

Website owned by TNS. The website owned by TNS does not at present accept content submitted by visitors. With respect to that website, the Intellectual Property Claims Channel handles claims concerning content published by TNS, and TNS is able to act and shall act in accordance with the procedure set forth in Section 3.

The claim shall be submitted in writing (hereinafter, the “Takedown Notice”) and shall contain all of the following elements, as required by 17 U.S.C. §512(c)(3):

The physical or electronic signature of the person authorized to act on behalf of the owner of the rights.
Identification of the work claimed to have been infringed.
Identification of the material that is the subject of the claim, with information sufficient to locate it, such as a URL, and not an imprecise description.
Contact information: name, mailing address, telephone number, and email address.
A statement of good faith belief that the use is not authorized by the owner of the rights, its agent, or the law.
A statement, under penalty of perjury, that the information contained in the Takedown Notice is accurate and that the Claimant is authorized to act on behalf of the owner of the rights.

A Takedown Notice that does not contain all of the elements listed above may fail to produce the effects provided for in 17 U.S.C. §512(c)(3). Upon receipt of a Takedown Notice that substantially complies with the second, third, and sixth elements, TNS shall contact the Claimant so that the Claimant may complete it.

Claims concerning an Installation. Content hosted on an Installation is under the exclusive control of the Licensee. TNS cannot remove it, inasmuch as TNS has no access to it. The Claimant shall address its Takedown Notice to the Licensee or to the Company operating the Installation. If the material is also hosted on a Third-Party Service, the Claimant shall address the corresponding provider in accordance with the procedure that provider has established. If the Claimant does not know the identity of the Licensee or of the Company, the Claimant may write to the Intellectual Property Claims Channel, and TNS will render such assistance as is within its means to identify the responsible party.

Use as a template. The Licensee hosts on its Installation content submitted by third parties, in particular the documents that the Data Subjects upload through the portal. Sections 2 through 6 of this Policy are expressly made available to the Licensee as a model procedure, for the Licensee to adopt as its own, with such adaptations as may be appropriate, and to handle with it the claims concerning its Installation. The adoption of that procedure and compliance with it rest exclusively with the Licensee.

3. Processing of Takedown Notices

With respect to content published on the website owned by TNS, upon receipt of a Takedown Notice, TNS shall take the following actions:

Acknowledgment of receipt, stating the date.
Verification that the Takedown Notice is complete.
Expeditious removal or disabling of the material.
Notice to the person who submitted the material, if other than TNS, with a copy of the Takedown Notice.
Waiting for any Counter-Notice, in accordance with Section 4.
Recording of the case, documenting what was claimed, the actions taken, and their date.

The Licensee may follow the same sequence with respect to claims concerning content hosted on its Installation.

4. Counter-Notice

Any person whose content has been removed and who believes that the removal resulted from mistake or misidentification may send a counter-notice (hereinafter, the “Counter-Notice”) containing the following elements, as required by 17 U.S.C. §512(g)(3):

The person’s physical or electronic signature.
Identification of the material removed and of the location where it appeared before it was removed.
A statement, under penalty of perjury, that the person believes in good faith that the material was removed as a result of mistake or misidentification.
The person’s name, mailing address, and telephone number; the person’s consent to the jurisdiction of the federal district court for the district corresponding to the person’s address or, if the person is located outside the United States, for any district in which the recipient of the Counter-Notice may be found; and the person’s agreement to accept service from the Claimant.

Upon receipt of a Counter-Notice concerning material published on the website owned by TNS, TNS shall forward a copy thereof to the Claimant. If, within ten to fourteen business days, TNS has no notice that the Claimant has brought an action seeking to restrain the conduct complained of, TNS may restore the material.

5. Repeat Infringers

With respect to the systems it owns, TNS may suspend or terminate the access of any person with respect to whom substantiated claims are repeatedly received, as the circumstances of the case warrant. Each case shall be recorded so that this Policy is applied with judgment and on the basis of documented records.

It rests with the Licensee to adopt and apply an equivalent policy with respect to the Users and the Data Subjects who submit content to its Installation.

6. False Claims

Submitting a Takedown Notice with knowledge of its falsity gives rise to liability for the resulting damages, including costs and attorneys’ fees, pursuant to 17 U.S.C. §512(f). The foregoing applies equally to the submission of a false Counter-Notice.

7. Reference to the License Agreement; Governing Law

The Licensee’s representations and warranties as to the ownership and lawfulness of the content it incorporates into its Installation, as well as the Licensee’s obligation to indemnify and hold TNS harmless against third-party claims arising from such content, are governed by the Terms and Conditions of the License (hereinafter, the “License Agreement”), the provisions of which prevail over this Policy, in the event of discrepancy, in the relations between TNS and the Licensee.

This Policy does not extend the obligations of TNS beyond those agreed in the License Agreement, nor does it entail any assumption by TNS of the status of hosting provider.

This Policy shall be governed by the laws of the State of Florida, excluding its conflict-of-laws rules.

8. Forum and Dispute Resolution

For purposes of this Section 8, the “Parties” means TNS and the person that is a party to the dispute in question, whether or not such person is a party to the License Agreement.

8.1. Disputes with the Licensee

Disputes between TNS and the Licensee concerning this Policy are subject to the dispute resolution provisions of the License Agreement, and in particular to the thirty (30) calendar day prior negotiation procedure established therein, during which the running of the applicable statutes of limitations with respect to the noticed claim is tolled.

8.2. Disputes with Persons Not Party to the License Agreement

The Claimant, the person submitting a Counter-Notice, and any other third party that is not a party to the License Agreement are not subject to the prior negotiation procedure referred to in Section 8.1 or to the remaining provisions of that agreement. Their disputes with TNS concerning this Policy are governed by the laws of the State of Florida, excluding its conflict-of-laws rules, and are submitted to the forum provided for in Section 8.3.

8.3. Exclusive Forum

Except as provided in Section 8.6, any dispute arising out of or relating to this Policy shall be submitted exclusively to the state and federal courts located in Osceola County, State of Florida, United States of America. The Parties expressly submit to the personal jurisdiction of such courts and waive any objection to venue, as well as any defense of forum non conveniens. This Section is without prejudice to the consent to jurisdiction that 17 U.S.C. §512(g)(3) requires to be stated in the Counter-Notice.

8.4. WAIVER OF JURY TRIAL

EACH PARTY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES, ON A MUTUAL BASIS, ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING, ACTION, CLAIM OR COUNTERCLAIM, WHETHER IN CONTRACT OR IN TORT, ARISING OUT OF OR RELATING TO THIS POLICY, A TAKEDOWN NOTICE OR A COUNTER-NOTICE. EACH PARTY REPRESENTS THAT IT HAS READ AND UNDERSTOOD THIS WAIVER, THAT IT HAS HAD THE OPPORTUNITY TO CONSULT COUNSEL OF ITS CHOICE, AND THAT THIS WAIVER IS A MATERIAL ELEMENT OF THE PROCEDURE ESTABLISHED IN THIS POLICY.

8.5. Class and Representative Action Waiver

Disputes shall be resolved solely on an individual basis. Neither Party shall bring or participate, against the other, in any class, consolidated, representative or private attorney general action, or act as a class representative or class member. Neither Party may consolidate the claims of more than one person in a single proceeding. If this waiver is held unenforceable as to a particular claim, that claim shall be litigated in the courts identified in Section 8.3, and the remainder of this Section 8 shall remain in full force and effect.

8.6. Exceptions

Notwithstanding Section 8.3, either Party may:

Bring in small claims court those claims that fall within the jurisdiction of such court. Disputes between TNS and the Licensee shall in such case be brought in the county of the Licensee’s domicile.
Seek urgent injunctive relief before any court of competent jurisdiction, including relief to protect intellectual property, confidentiality or data security, or to prevent unauthorized use.

8.7. Limitations Periods

Claims arising out of this Policy are subject to the limitations periods established by applicable law. This Policy does not shorten any limitations period and does not establish any contractual period of repose, consistent with Fla. Stat. § 95.03.

9. Language

This Policy is executed in an English version and a Spanish version. The English language version is the only one that controls; the Spanish version constitutes a courtesy translation. In the event of any discrepancy between the two, the English language version shall apply.

10. Contact

Tele Network Solutions, LLC

Email: info@telenetworksolutions.com
Mailing address: 2731 Sheffield Cir, Kissimmee, FL 34746, United States
Intellectual Property Claims Channel: the addresses set forth in Section 2.

This Policy accompanies the Terms and Conditions and the Privacy Policy of the Software.